Which payment methods are accepted?
Sheraton Lake Como Hotel accepts cash payments up to a maximum amount of 999€ (restricted by Italian law) and any larger amounts with credit cards. Please note that payments done through paychecks are not valid.
Does the hotel accept pets?
Pets of small & medium size are welcome at the Sheraton Lake Como except for the public spaces and restaurants.
Do you have dedicated smoking areas within the Hotel?
No, the Hotel is a complete smoking free property.
What are the check in and check out times?
Check in is at 12 pm and check out at 3 pm.
How can I reach the hotel from Milan’s city centre?
You can reach the hotel by train from Milan Central Station to Como San Giovanni Station or with the Ferrovie Trenord trains from Milan Cadorna Station to Lake Como Station. In front of the Lake Como Station is a water taxi stop of the Navigazione dei Laghi where you can take a boat which takes you in front of the hotel in only 9 minutes.
How can I get to the center of Como from the hotel?
- By boat: with the water taxi, the stop is in front of the hotel (150m) - Navigazione dei Laghi
- By bus: No. 6 or No. 11, bus stop Tavernola
- By taxi: c.a 15.00 € one way
- By foot or with the bicycle (4km)
How do I get to the villas of Lake Como?
By Boat: take the water taxi from at the Tavernola station – Navigazione dei Laghi - or by hydrofoil departing directly from Como at Piazza Cavour
How can I reach the hotel from Milan Malpensa Airport?
You can take the Malpensa Express, changing at Saronno Station or private transfers can be arranged our Concierge upon request.
How much will be charged for children?
Children under the age of 12 years sharing the room with parents or with two adults stay for free and will only be charged any extras.
The rooms are equipped with iron?
In accordance with Italian law irons are not provided in the room, since the irons could pose a fire hazard.
How much does a roll-away bed cost?
60 € just for the roll-away bed and 70 € including breakfast.
Does your Hotel provide internet access?
Free WiFi is available in the whole hotel. Stay connected with our Link@Sheraton. Wifi Premium connection is available on request.
Where can I park my car and how much it costs?
The hotel has a private unguarded garage in the basement, which is directly connected to the Hotel. The daily rate is 15.00 €.
What are the opening hours of the pool?
The pool is open from 10 am until 7 pm, with an operating lifeguard service from 10 am until 6 pm.
Can I temporarily store my luggage?
Yes, a free language storage service is provided by our Concierge.
How much does the breakfast cost extra and what are its operating hours?
The breakfast buffet is available from 7 am until 10 am and has a daily cost of 18.00€ per person.